X1 Search Product Support

Welcome to X1 Product Support. Our goal is to help you find answers to your product questions. Browse our online help, request technical support by submitting a case, visit the X1 Enhancement Center, download your copy of X1 Search here or get order support below.  Scroll down further for technical support information.

Online Help

Find answers using our searchable help site.

Click Here

Submit a Case

Need help? Report a problem or request assistance by completing the X1 Submit a Case Form and we will be happy to help you!

Click Here

X1 Enhancement Center

Share product enhancements, feature requests, or even bug fixes using the new X1EC Jira based interface.

Click Here

X1 Search Installer

Reinstall X1 Search on your device with one click.

Download Again

Manage Account

Update your payment method, renew your product, get your license key, and more. (For technical support, scroll down)

Click Here

Legacy Account Information

If you purchased prior to April 1, 2021, use this link for account information. (For technical support, scroll down)

Click Here

Need Product Help?

X1 Technical Support

X1 customers with an active X1 Search subscription receive a guaranteed initial response time (within 12 business hours) from our expert Customer Care team, PLUS access to any and all product upgrades during the term of your subscription.

Subscription includes:

  • Immediate access to product updates
  • Early access to new product releases
  • Ability to submit cases to our expert Customer Care team
  • Priority response to your initial case submission
    (12 business hours)

To report a problem, request assistance or to ask a support-related question, fill-out the X1 Search Submit a Case form and an X1 Customer Care  representative will contact you regarding your case.

Submit a Ticket

If you don’t have a current subscription, you may still contact our Customer Care team, but response times are not guaranteed.